Universal is designed to be easy to use but also has features which some clients may need extra help with. Thesaurus Technology's support team provide help in every area of the software.
Universal has a substantial help facility which can be accessed through the software by going to the help menu and selecting contents. The help can also be accessed any time by pressing the F1 button.
Online video demonstrations are also available to help customers learn, how to use Universal. Click here to view the video demos.
Unlimited phone support is provided by Thesaurus Technology between the hours:
Call 0845 83 82 666 and a member of the support team will be willing to help you.
Thesaurus Technology provides training and support to ALL it's customers new and old. Free demonstrations are also available to agents who are evaluating Universal.
Thesaurus Technology provide online training to new, existing and potential customers. A training session usually lasts for 1-2 hours and can involve a detailed look or just an overview of the software. The training is done over the internet whilst the customer is on the phone. A facility is set up so the customer can simply connect to a computer in Thesaurus Technology's offices so both parties see the same screen.
This allows for the customer to see what can be done and see how easy it is. It allows for better communication as both parties can see the same screen and any points can be clarified or discussed there and then over the phone.
Online training is charged at £40 + vat per hour.
Email support is provided by Thesaurus Technology's support team - firstname.lastname@example.org.
Most training is done over the telephone but 'Skype Voice Call' is available if preferred.