In Universal you assign a password for your tenants. Then simply email the password and link to your website where maintenance issues can now be raised.
Tenants can also get the password sent to their registered email address via the website, if they have forgotten. This is all done via the website without the need to contact your office, meaning it is perfect for out of hours requests.
When the tenant has successfully logged in they are presented with a series of categories describing what the issue relates to. The system will drill down with a series of short questions to try and gain as much detail as possible. The tenant then has the option to describe the maintenance issue along with the ability to upload images.
The system will automatically detect which property the maintenance issue relates to. This is based on the active tenancy for the tenant currently in Universal. All of the contact details for the tenant are already stored, so there is no need to make the tenant retype these details.
Tenants must agree to your terms and conditions before submitting and also specify if they wish to be present when the repairs take place.
Once submitted the property maintenance request will be synced directly into Universal including any images the tenant may have associated. The system will also generate an email alert which will send you the maintenance request, again with any images. The maintenance issue is now managed in Universal through to completion: